How to get a Clear Tamper Token?

STS meter
STS prepayment meter

One of our most read articles is about the clear tamper token. You can read more about STS Payment Metering here or on the official website of the STS Association. The complete STS system is pretty much secure. Only the power companies or utilities can generate tokens for various meter functions. If a meter is in tamper mode, the utility can figure out the reason by simply reading the log-file inside the meter. So there is nothing to worry about.

Nevertheless we are receiving on daily base requests for "Clear Tamper Token".

For all of you who haven't read or understood the first paragraph. If your meter is in tamper-mode and you don't want to contact your power supplier you have the following options:

Try all possible tokens

This will take you about 40 millenniums depending on your input speed. (One millennium is 1,000 years). You better make a list with all combinations first to avoid double entries. Actually the time gets longer because our STS payment meters and most competitor ones have a lock-out after a certain number of wrong attempts.

Consult your local fortune teller

Maybe it helps and he/she comes out with the right token. Most likely you need to consider a service fee.

Use the Magic Random Short Time Token Generator

It generates a Magic Random Short Time Token (MRSTT) and it's valid for one minute only. We are using a fancy artificial intelligence algorithm. Due to heavy server load during the day we recommend to choose a time between midnight and sun rise. It's also important that you have a strong believe.
Putting some garlic on the UIU (user interface unit) helps to avoid the vampire radiation.

In the likely event that it doesn't work you need to contact your power supply company. In addition it's helpful to read the first paragraph.

Anyway, thank you for reading and good luck. Comments are welcome :)

Summary for those who are to lazy to read the article

Only your local power company or energy provider can generate token for your meter. Don't ask us or other manufacturers. We can not help you.

If you still like to ask for a clear tamper token, please tell us what happened before the meter show "tamper".
It will be interesting for our readers and for further evaluations.

Editor's note: This article was originally published in October 2019 and has been updated for comprehensiveness.

362 Replies to “How to get a Clear Tamper Token?”
  1. Excellent article! Well written article, I always love to read your articles, thanks for sharing.

  2. I called my distribution company for tamper complaint. A 10digit code was sent and tamper was cleared. The following day another person sent me an 80digit code for same complaint again which i ignored since error had been cleared.
    To my surprise, the tamper signal returned a few hours after the second token was received. Could the second code generation have been responsible for the return of the trip?

    1. Thank you for your question. A regular 'clear tamper' token has 20 digits, so I have my doubts that your meter is STS compliant. Entering a 10-digit token will cause an error_06. For the 80-digit token, these would be in fact 4 tokens for different purposes, e.g. tariff- or key change, the utility has in your case no connection to the meter. Otherwise, they would have sent the token by remote. Therefore, a token generation can't be the cause for the returning tamper.

  3. Is tamper code reusable or a one off usage. I mean if the same thing happens on the meter, can i use same code to clear it.

    1. Thank you for your question. 'Clear Tamper' token can only be used once, same like credit token.

    1. Clear tamper tokens can only be issued by your utility company or an authorized service provider, as they require access to security credentials.
      See more information here.

  4. My meter inter tamper code and I have go to the NEPA office to get a tamper code but the tamper code is not working for my meter, how can you help me.

    1. Only your NEPA office can generate the token for you. If the token doesn't seem to work, your meter is most likely still in tamper state.
      This requires an investigation by the utility.

  5. Y don't I have access to my meter even though I had applied the magic code to clear tamper

    1. Inhemeter is a different manufacturer, but it doesn't matter. Only YOUR power company can generate a 'clear tamper token' for your meter.

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